We know how important timely and complete information is for our mutual communication. If you always want to have all the necessary information available in order to be able to utilize them to the utmost, meet the next possible means of getting them through the Conversant system. What is Conversant? Conversant is a voice information system which provides the calling customer with voice information saved in digital form on disk or in a database. EuroTel utilizes this system to enable calling customers to get answers to common and current questions. At present, you can communicate with Conversant in Czech or English. How to contact Conversant? You automatically contact Conversant anytime you call the Customer Service Department. After listening to the introductory voice message, it's up to you alone whether you continue on to select information or to have the call connected to our staff. Choosing from the main Conversant menu is quite simple and is based solely on pressing the proper button on your mobile phone. If you wish to listen to the information repeatedly or to return back a step in the menu, press "#." By entering "#," you can end the call at any time. You aren't charged for communicating with Conversant. What kind of information does Conversant offer? Conversant allows you to listen to the following information at your own pace and as many times as you like: • information on the current EuroTel Praha special offer • information on phone and service prices • information on operating the message service • list of EuroTel brand-name stores • information on roaming partners in the GSM network Starting June 1, 1997, you can additionally get information on the current balance of your customer account. Whenever you want to verify if your EuroTel bill was settled, just call *11 or 02/6701 6701 from your mobile phone and Conversant will answer. The current balance of the customer account is the monetary difference between the amount due for the services provided by EuroTel and the payments made by the customer and debited to the EuroTel account. The customer's account may include: - overpayment, i.e. payments from the customer exceed the invoiced amounts - underpayment, i.e. the amount was not paid in full as per the given date - zero balance, i.e. the customer's account is balanced and payments from the customer exactly cover the billed amount If multiple mobile phones are listed on the customer's account, the account balance corresponds to the total amount for all mobile phones on this account. Instructions for selecting information about account balance • choose *11 on your mobile phone or 02/6701 6701 • to communicate with Conversant in the Czech language, press 1 After entering 1, listen to the introductory information on the current EuroTel special offer. • press 4 After entering 4, you will be invited to enter the number of the mobile phone for which you require a selection of information on the account balance. • enter the mobile phone number in the form of 601 xxx xxx (for NMT network telephones) or 602 xxx xxx (for GSM network telephones) and press # Example: The mobile phone number is 0602 800 900. The telephone number which you would then choose is 602 800 900 and you would end the entry with #. - in order to confirm the correctness of the entered mobile phone number, press 1 If the mobile phone number agrees, press 1. If you made a mistake in entering the telephone number, press 2 and enter the number again. • if the entered number agrees, wait for the instruction to enter the identification code The identification code is a five-digit number comprised of the numbers on the last five positions (counting from the right) of the customer's account number. Example: The customer's account number is 1.9987654. The identification number is then 87654. The identification number must be entered from the left. • listen to the information on the current balance of your account Account balance information: To date, your account shows: date, underpayment/overpayment/zero balance xx CZK Note: The stated date agrees with the date the selection of balance information was made. If the identification code is entered incorrectly, you will again be instructed to enter the correct code and to press #. If you are not able to enter the correct identification number on the third attempt, the call will be returned to the main menu of the information system.