Questions regarding invoices for provided services, their payment, the service programs fee or the means of applying free minutes are the most frequent topics with which you turn to our Customer Service Department. In order to save you time, we now offer you answers to questions that come up most frequently in your telephone calls: Why isn't the period for which the invoice is issued in agreement with the calendar month? Upon activation, each mobile phone telephone number is automatically categorized by the accounting system into a certain time period for which bills are issued for using telecommunication services provided by EuroTel Praha (hereinafter calling fee invoices). This time period cannot be determined in advance or changed subsequently. At present, four billing periods are in operation: 1. x. - 31. x. 8. x. - 7. x+1. 16. x. - 15. x+1. 23. x. - 22. x+1. x=calendar month x+1=following calendar month Code no. 588/92 Coll., on VAT in the wording of later amendments, according to which the day for reading measurement devices may be used as the date for tax fulfillment in the case of telecommunication services, facilitates the use of multiple time periods for issuing invoices for calling fees. How are free calling minutes applied? All service programs (with the exception of NMT Kontakt, GSM Start, and GSM Kontakt) operated by EuroTel for both radiotelephone networks include in the fee a certain number of free calling minutes. The exact number of free minutes for each service program is stated in the valid Basic and Optional Services Price List. Free calling minutes are applied only to fees charged for the use of the Classic (NMT) or GSM Global radiotelephone network and not to fees charged for the use of the fixed SPT Telecom network. That means, if you make a call from your mobile phone to another EuroTel mobile phone (thus using only the radiotelephone network) and this call is included in the free calling minutes, then you will not be billed any fee for the use of the EuroTel network. If, however, you place a local or international call from your mobile phone using the SPT Telecom network (thus using the radiotelephone network and also the SPT Telecom network or a connection is made through an international exchange) and the call is included in the free calling minutes, you will be billed a fee for using the SPT Telecom network or the international rate in full. In this event, use of the radiotelephone network is free of charge. Calls for which free calling minutes are applied are labeled "*" in the regular detailed call breakdown. Free calling minutes are applied to outgoing calls in the EuroTel network (outgoing calls to a NMT or GSM mobile phone for local and international calls made through the SPT Telecom network to a selection of messages from an answering machine) and to incoming calls from operators of other networks (roaming calls). I received a Deposit Card and invoice for the provided services. Can I reduce the invoice by the amount on the Deposit Card? The amount of the invoice cannot be reduced by the amount on the Deposit Card. The Deposit Card is issued for the amount of one month's fee given the service program you choose and services as a payment guarantee for the cost of the provided services. The payment for the lump-sum deposit is stated on your EuroTel customer bill for the entire period of duration of the contractual relationship. Neither later changes in the costs of service programs nor a potential service program change request on your part influence the amount of the deposit. The deposit has no influence on the amount of the invoice for the provided services, which is why the invoice for the provided services as well as the Deposit Card must be paid in full by the due date stated on both accounting documents. What do the individual entries on the first page of the invoice mean? The first page of the invoice--the total billing for call fees and Classic (NMT) and GSM Global network services is the tax document. The total due amount for the completed billing period, the due date, the payment's variable symbol, and other important information are printed here. "Billing for use of the radiotelephone network" is divided for the NMT EuroTel Classic and GSM EuroTel Global networks. It contains in total the expressed fees for all mobile phones kept on the given customer bill for the individual networks. The individual entries on the invoice express: a) calling fee--the total amount for minutes called in the given billing period includes the calling fee for the use of the EuroTel network, fees for local or international calls made using the SPT Telecom network, and fees for using the network of other operators (roaming) b) lump-sum fees--fees charged as lump sums according to the Service Price List c) monthly fees--regularly charged fees "Other fees" (the sum of fees for additional services) are charged for both networks at the same time as "Credits/Discounts" (credits applied when justifiable objections are made to the amount of the bill or discounts provided by EuroTel). The "Total for the regular period" expresses the total due amount for the given billing period. It is the result of adding all the aforesaid entries and is taxed at a 5% VAT rate. Where do I find my mobile phone number? The mobile phone number is printed in the invoice appendix on the page entitled "Aggregate Bill for NMT/GSM mobile phone no. 060x...." The telephone number is printed not only in the invoice appendix name itself but also in the right-hand part of the heading of the respective page--"Telephone number: 060x...." If multiple mobile phones are listed on the customer bill number, an independent mobile phone Aggregate Bill will be issued for each telephone number where you will find the individual billed entries and the total amount due for the given telephone number. Why doesn't the Information Page on the customer's account status state the payment I have paid? The Information Page on the customer's account status includes a part entitled "Payments Received." All payments received and added before the last day of the billing period are included here. If a payment you have made is not stated here, it was not processed by the deadline for the given billing period or was not added due to incorrectly stated bank information. In this event, we recommend sending to our fax number 02/67011718 a receipt for the made payment while stating the customer account number and the correct variable symbol so that the payment can be additionally added to your account. When and how is the invoice due? The due date is stated on the title page of the invoice (located in the portion under the supplier information) and is 18 days from the date the tax document is issued. The bill must be paid in full by this date. By failing to observe the bill's due date, you run the risk of discontinuing the provision of services. When paying by bank transfer or by postal money order, the payment's variable symbol in its complete and correct form must be printed. The payment's variable symbol is also the tax document number which is printed on the title page of the invoice at the beginning and the conclusion of the page. There are several means of paying the invoice for calling fees: 1. The simplest means is by way of direct billing. You don't have to fill out payment orders each month, wait at the post office with a postal money order, or pay in cash in the retail store. From us you receive an invoice stating "Do not pay. Paid by direct billing" and listing information on the total amount we have deducted from your bank account. That's the end of your worries. Each customer who has a current account at any bank in the Czech Republic may request direct billing. In this case, all you have to do is open your current account for direct billing, request the bank for "Confirmation on Account Opening for Direct Billing" on behalf of EuroTel bills, and send this confirmation to our company's address. The minimal period for direct billing is three billing periods. You can implement direct billing for a definite or indefinite period. If we receive your application for direct billing along with the Confirmation on Account Opening for Direct Billing, we will implement direct billing for your EuroTel account number. Information on this direct billing service is available in the "Direct Billing" brochure at our sales stores or can be sent to you upon request. 2. Another payment option is bank transfer or postal money order. In order to simplify this means of payment, we have prepared in the appendix to the invoice a payment order and postal money order for you to use when making payments. The variable symbol, the total amount charged for the regular billing period, and all other information important for the timely and rapid processing of your payment, is completed in advance on these documents. I selected the OPTIMUM service program. Why is there another fee stated on the invoice for the monthly service program? The service program fee which is charged for the given telephone number is billed in full in the event that the telephone number is active for the entire billing period. If your telephone number was not active for the entire billing period (e.g. if it was activated during the course of the billing period or was temporarily disconnected during the billing period), then the monthly service program fee is calculated as a relative amount which corresponds to the number of days the telephone was active. The number of free calling minutes is set and applied in the same manner. Example: A OPTIMUM service program customer is invoiced for calling fees for the billing period from May 16 to June 15, 1997 and on June 1, 1997 the telephone is temporarily disconnected. The monthly service program fee is set at 874.80 CZK on the invoice. Means of calculation: 1695:31x16=874.80 1695--cost of the OPTIMUM service program 31--number of days in the month of May 16--number of days the telephone was active (May 16-31) If I change service programs, how are the service program fees charged and how are free minutes applied? You can request a change in your service program at any time in writing during the billing period, but no more than once per billing period. The change is made immediately or on the date you state in your application. Your service program cannot be changed retroactively. If your service program is changed during the billing period, the monthly service program fee will be expressed in both amounts in the aggregate mobile phone bill. The first portion expresses the new service program and corresponds to the relative amount of its fee for the number of days the service program was active for the telephone number. The second portion expresses the original service program in the relative amount in the same manner. Free calling minutes are applied for the original service program from the first day of the billing period and for the new service program from the day of change in the given billing period. In both cases, they are applied in the corresponding relative amount. What do the abbreviations mean in the detailed bill? A "List of Used Abbreviations" is included on the first page of the appendix to the calling fee invoice and explains some abbreviations. Generally speaking, the detailed bill and call breakdown list information on calls placed in the EuroTel Praha network or in the networks of other operators, or on other services used in the GSM network. This information is shown in the various columns: Date-day the call was made Time-exact time the call was made (hour:minute) Destination-direction of the call from the mobile phone determines if it is a call to a mobile phone, fixed network, or international call. Number called-telephone number called from the mobile phone Zone-indicates the type of call from the mobile phone. Various types of calls are indicated by codes which are listed in the "List of Used Abbreviations." TimeSpan-time span again indicates by code the period/time zone of the call according to which the fee is charged in the radiotelephone network and the JTS network. The codes are listed in the "List of Used Abbreviations." For example: 0816P-the call was made on a working day between 08:00-16:00 o'clock. 0024V-the call was made on over the weekend between 00:00-24:00 o'clock. Serv.-ndicated the type of service used (this information is only on the call breakdown for GSM network telephones). Codes are listed in the "List of Used Abbreviations." NMT/GSM Network-this information is listed only in the call breakdown for outgoing and incoming calls in other NMT/GSM networks and indicates the operator's network in which the call was made. Dur./No.-indicates the length of the call (hour:minute:second). For GSM network telephones, a letter designating the type of service used may follow the "Duration." Call fee-the fee for a call made in the EuroTel radiotelephone network (in crowns) charged according to the selected service program. Fixed network-fee for a local or international call made through the SPT Telecom network and charged according to the SPT Telecom price list. Total-the total "call fee" and "fixed network" fees expresses the total cost of the call. For calls made in other NMT/GSM operator networks, the total cost of the call is not broken down into "call fee" and "fixed network" portions. *--if this symbol is shown next to the total cost, it indicates a call made in terms of free calling minutes according to the selected service program or in terms of free text messages with GSM telephones. Calls in the NMT/GSM EuroTel Praha network and incoming calls in other NMT/GSM networks can be indicated in this manner. +--if this symbol is shown next to the total cost of the call, the call is partially included into the free calling minutes and partially billed according to the service program. The fee for using the EuroTel radiotelephone network for this call is thus reduced by the given cash amount. We hope that answering your most frequent questions will aid in the more perfect understanding of this matter. If you still can’t find a satisfactory explanation or you want to share other suggestions with us concerning bills, please don’t hesitate turning to our Customer Service Department staff.