The number of telephone inquiries which the customers make with the Customer Service Department of the EuroTel Praha company has increased together with the widening of the spectrum of provided services and the increasing number of customers. Today, we would like to introduce to you in detail the structure of this department and its main activities. The call center is a department with which you are often in contact. The operators who answer all your phone inquiries work here. The most frequent questions concern the description of functions and services supported by particular types of mobile phones of the Classic and GSM Global networks, the use of voice and fax boxes, the blocking of calls, information about the roaming partners, identification of individual items on bills, information about the signal coverage, information about the provided service programs etc. It is also in this department that the selected changes based on your phone requests are made. The condition of our correct and fast response to your requirements is, of course, full and correct customer identification. The operators are available 24 hours a day. The administration is a place where we deal with received mail, especially with the requests for written statements concerning individual items on the invoice, questions about intended signal coverage etc. The fax number of the Administration is 02/ 6701 6733. Please, use the address of the Customer Service Department for any requests in writing. The department of activation of new phone numbers deals with your written requests for changes, i.e. temporary deactivation or reactivation of the phone number, a change of service program, activation or deactivation of optional services, connection to roaming, change of address etc. Payment Control is a department whose main task is contact with customers whose payment, for whatever reason, was not received within the payment period. The received payment confirmations are also processed here, and the numbers for which the payment has not been made on time are deactivated. The staff of this department are available from Monday to Friday between 7:30 a.m. and 6:00 p.m. at the phone number 02 / 6701 1731 or *22 (from a mobile phone). The fax number is 02 / 6701 1718.
	In the department to which you can pay a personal visit we provide you with information about the services we offer. Here, you can also apply for any change, or make a complaint about the bill. The address of the department is EuroTel Praha, Sokolovská 855/225, Prague 9 - Vysoeany, and you can come from Monday to Friday between 9 a.m. and 5 p.m. The Customer Service Department further consists of offices whose responsibility is to provide training for new staff, to test the quality of the network, to ensure updated information for the Conversant voice information system, and to store and register all documents. To be able to provide a high quality service also in the future, we intend to open a new branch of the Customer Service Department in the first quarter of 1998, which will be located outside Prague, in the town of Poíbram.

Do not hesitate to contact us, we are available for you for 7 days a week 24 hours a day at the phone numbers *11 (from a mobile phone) or 02 / 6701 6701. Calls made to both these numbers are free of charge within CR, or 0800 1 80011 (so called green line which you can dial free of charge from the fixed line) EuroTel Praha Customer Service Department Poboe?ní 3, P.O. Box 11186 00 Prague 8