If you are already accustomed to your mobile phone and you use it on a daily basis, you will surely concede that your life would be complicated in may respects if it were to malfunction.
With the introduction of the GSM system to our market, the number of mobile phones sold abruptly rose, along with the number of problems with these phones. Whether they are manufacturing defects or those caused by misuse, the telephone simply cannot be used to communicate and must be repaired.
Today, customers use mainly brand-name stores. There is always a technician present in the store who ascertains how serious the break-down is. If the malfunction is simple, a so-called quick-fix--the glass cover is broken, the antenna is broken, etc--then the repair can be taken care of immediately. If upon inspection the technician finds a more serious problem, the telephone must be sent to be repaired with professional service. Presently, EuroTel Praha offers replacement telephones for the time of repair. If the damaged telephone is under warranty, the customer pays a deposit of 4000 CZK for the lent telephone. If the repair is post-warranty, the client pays the deposit + the fee of 500 CZK for using the replacement telephone. This fee is non-refundable.
The damaged telephones are then taken by a pick-up service to the service center which is authorized by the telephone producer to make repairs and which has access to replacement parts for the given brand.

With the growth in the number of telephones sold, the demands for more services also grow. That´s why EuroTel Praha, in cooperation with the authorized service centers, has decided to build a network of service pick-up locations which can carry out simple repairs and which will then primarily operate as pick-up centers. In the first phase, 27 companies were included into this network. For the most part, they came from among the ranks of EuroTel Praha dealers (a list of which is given below) who in this way further expand their selection of customer services. These locations will provide you with the same qualilty care as in name-brand stores. A replacement telephone lending system is also in place here. The goal for 1998 is to build up a network of 50 to 60 such service locations which will provide customers with services of the very best quality guaranteed by EuroTel Praha and which will contribute to our customers´ complete satisfaction. Another effect will be the gradual shortening of repair periods for individual telephones and the easy access to these locations for the majority of mobile phone owners throughout the Czech Republic.
There exists one exception for telephone repairs at present--Philips telephones. EuroTel Praha is not authorized to make any repairs, even the most simple, to these telephones. Philips operates its own customer services--First Choice. This service guarantees you that you can exchange your damaged mobile telephone for another in a short time frame. The service is accessible on work days from 8:00 a.m. to 4:00 p.m. at tel.: 0800 155 055 or 02/57 11 22 22. The service is available only by telephone and no visits in person are possible. After calling this number, operators will ask you questions and try to ascertain by phone what the problem is and even to agree on a location to exchange the telephone.
In conclusion we would like to remind you that mobile phones react very sensitively to water and shock. It is worth the while to take special care to the batteries as well. Before making the first call, the battery should be charged and discharged several times (about three times) in order to “warm up to operating temperature.“ When using the battery, always discharge it either in the telephone or a discharger and then begin the charging process. If you follow this procedure, you will lengthen the lifetime of your batteries. Otherwise, the battery´s capacity will gradually be reduced until after a certain period it will no longer be able to be used.

Despite our effort to continually improve the repair services provided, we hope that you will not need to seek out these services often and that you will freely and comfortably call with you problem-free telephones.

Tomáš Kučera